Follow the steps below if you need to reschedule a session with your success manager
Rescheduling an appointment with your success manager can be completed in three ways, detailed below. Most importantly, any change to a booked session should be completed at least 24 hours prior to the session taking place. Failure to provide adequate notice will not only prevent someone else from being able to make use of the session time but could result in you losing the session entirely. We do understand that there are occasionally extenuating circumstances
Cancelling or rescheduling your booked appointment
1. Via your calendar. Navigate to the calendar appointment and update the appointment itself. If doing it this way, please ensure you also inform your success manager of the change, along with the updated time and date.
2. Via the reschedule or cancel link in the confirmation email received at the point of booking your session. This is the preferred way to change your session time or date as it will automatically update both your own and the other person's calendar directly.
3. Contact your success manager or career coach directly via email to request a new time or date for the appointment. They will then reschedule the appointment.