We've detailed below our non-payment policy in full. The policy will be activated when payment has not been received within your agreed payment terms.
As part of your confirmed enrolment to a FourthRev programme, you will agree to a confirmed payment plan, and the Fourthrev payment terms. Your payment terms are clearly outlined within your payment schedule, emailed to you on agreement of a payment plan.
Failure to provide payments as per your payment plan and terms may result in you being withdrawn from the programme.
Upon the event of payment not being received within the payment terms, FourthRev will send you up to three reminders communicating the amount outstanding, when payment is due, and the consequences of not correcting your account balance within the given timeframe. Where payment is made on an outstanding invoice, you will be required to ensure payment for the next invoice is provided on time.
The first reminder will be sent when no payment has been received against your invoiced terms. You will be advised to pay the outstanding invoice immediately or risk being temporarily withdrawn from the programme.
Temporary withdrawal will mean that you cannot access the course content, or associated services, including success management, career coaching and community access. The latter of which may mean that you can’t view or access previous posts. Your access will be reinstated the moment payment has been made.
Where payment has not been received within 48hrs, you will be temporarily withdrawn from the programme, with a second reminder sent, again requesting immediate payment.
Where payment is not received within 48 hrs, your third and final reminder will be sent, and you will be withdrawn if payment is not made within 24hrs.
You will receive an email from the Lead Success Manager confirming your withdrawal from the programme.
Failure to pay as per your payment plan will mean that you waive your right to a refund of any kind.
Recommencement will occur once payment has been received and will require you to first successfully complete the course from which you were temporarily withdrawn.
We will support you in recommencing your studies. The programme lead success manager will connect with you to discuss a study plan enabling you to bring yourself back up to speed with the course content and submit your course assignment at the next submission point for that course. You will also be provided full information on how and when to recommence to the programme on the next course if required.
NOTE: where there are proven mitigating circumstances, we will work with learners individually.